Help centre

Setup help without the guesswork.

Follow the four steps below. If your playlist does not play, test the connection and contact the provider responsible for that playlist.

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1. Install

Install LibertyVue Player on a supported Android TV or Fire TV device.

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2. Note your codes

Open the app and keep the Device ID and Device Key shown on screen.

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3. Add a playlist

Open Manage playlists on this website and add an authorised M3U/M3U8 URL.

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4. Refresh

Restart or refresh the TV app to load the updated playlist.

Quick checks

Confirm the TV has a stable internet connection.
Restart the app after changing a playlist.
Large providers load live first, then films and series.

Big playlists take a while. Live channels appear first automatically. If an error appears after a minute, check the connection and refresh.

Usually the provider or the Wi-Fi. Try a lower rendition (HD instead of 4K) or the external-player button with VLC.

At the bottom of the app home screen: ID LV-XXXX-XXXXX and Key XXXX-XXXX.

Open the speaker button in the player to try another audio track. Some providers use codecs the device cannot decode — use the external-player button (VLC) in that case.